Where each channel is for

#support-tickets

The only place to open a real support thread. Type anything in this channel and the bot spawns a private thread. See How to open a ticket.

#general

Casual chat. Not a support channel — questions posted here often go unanswered because staff aren't watching it for tickets. Move to #support-tickets.

#feature-requests

The single place we read for new feature ideas. We don't promise to ship everything; we do read everything. Format your request as a one-line title plus a paragraph of context. Reactions count as upvotes.

#announcements

Release notes, patch turnaround pings, and maintenance windows. Read-only for customers.

#status

Mirrors /status on the website. If the website is up but the overlay is down, you'll see it here first.

#off-topic

Memes, ranked rage, random shitposting. Same rules as general — not for support questions.